Read the letter below.
Choose the best word from A, B, C or D on the following page to fill each gap.
Dear Miss Brown,
Thank you for your letter of 5 October concerning faulty goods purchased in our store in Businggstoke.
I am very sorry indeed that you were not satisfied with the celebration chocolates that you bought from our store. I can 41)____ your disappointment when you discovered that the chocolates were not as shown on the 42)____ and were in 43)____, all the same shape.
Our company is always trying to improve the 44)____ of its merchandise and we are very unhappy when one of our products does not 45)____ satisfaction.
The manufacturers of our chocolates have 46)____ guidelines for production which should 47)____ instances such as this from happening. Obviously our checking and packing procedures were not 48)____ and we will discuss this with the manufacturers.
In the 49)____, I regret the disappointment you were 50)____. As a gesture of goodwill I have pleasure in refunding the 51)____ of the chocolates and enclose a gift voucher that you can 52)____ in our Basingstoke branch.
Thank you for bringing this matter to our 53)____. I hope any future purchases you may 54)____ at our stores will be up to our 55)____ high standards.
A N Ferguson