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英语应用文写作之投诉信

2006-01-05 00:00

  【例一】

  Florence Trunkemeyer

  College of Business

  Ball State University

  Muncie, IN 47300

  November 15, 1998

  General Computer Corporation

  Engineering Department

  P.O. Box 73219

  Fort Worth, TX 76108

  Dear Sir:

  With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

  The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

  We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

  Yours sincerely,

  (Signature)

  【例二】

  Sunny Company

  34 Zhongcheng Road

  Jinlian Building

  Shanghai

  September 12, 2001

  Sales manager

  Elegance Clothing Company

  45 West Street, Nanjing

  Jiangsu Province

  Dear Mr. Chang:

  On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

  We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

  Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

  Sincerely yours,

  Sunny Lee

  Manager

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