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第21课 A QUESTION OF GRAMMAR

2006-07-29 10:16

  Yesterday we saw how important telephone skills are in business. When Gary said: “You hold on, ah.”, he began with the word “you”, which makes him sound bossy and impolite. A much better way is: “Please hold the line for a moment”。

  From her office, Jane can see cardboard boxes piled up in Reception……

  Jane: (calling) Oh, Gary! Do you know why there's a delivery still in Reception?

  Gary: (calling back) Reception - ah?

  Jane: Yes. In reception. Do you know whether we ordered any new IT equipment?

  Gary: IT - ah?

  Jane: Look at all those boxes - what are they all for?

  Gary: What for - ah?

  Jane comes to see for herself……

  Jane: Of course! My new computer! Where do you think we should put it for now, Gary?……

  Gary doesn't reply……

  Jane: Gary?

  Later that morning. Jaya arrives ……

  Jaya: Morning, Gary! ……We can't leave everything here. Where did Jane tell you to put it?

  Gary: Jane? …… Ai……yah, sometime when she talk I catch no ball!

  Jaya: What on earth does that mean? - Oh, never mind - let's unpack it.

  Gary: (to himself) Big one how to open?

  Gary starts unpacking the boxes……

  Gary: This one do what?

  Jaya: That goes with the printer.

  Gary: This cable go where? …… Black one where to put?……

  Narrator: Did you notice any difference between the way Gary asks questions and the way that Jane and Jaya do?

  Replay……

  Jane: Look at all those boxes! What are they all for?

  Gary: This one do what?

  Narrator: Gary ends his question with the question-word “what”, but this should be the first thing we hear in a question. Listen……

  Replay……

  Gary: This one do what?

  Narrator: Jaya, what should Gary say here?

  Jaya: What does this do?…… or …… What's this for?

  Narrator: Gary's had a sound education and is studying hard, but his grammar lets him down badly. Sometimes he doesn't even recognise a well-formed question.

  Replay……

  Jane: Where do you think we should put it for now, Gary?……Gary?

  Narrator: As part of HotDotCom's Speak Good English drive, we've all been helping Gary improve his grammar and we're beginning to see a difference.

  Sometime later……

  Gary: Wah! So fast! Jane she very lucky one! Same one - how to get?

  Jaya: Ask me one question in good English, Gary, and I might get you a new computer, too!

  Gary: Oh……okay.

  How…… how do I get a computer like Jane's?

  Jaya: Brilliant! You're making progress, Gary!

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