外语教育网
您的位置:外语教育网 > 基础英语 > 英语口语 > 情景会话 正文
  • 站内搜索:

第20课 A CUSTOMER ON THE LINE

2006-07-29 10:15

  “Am I saying it wrong?” isn't right. An adverb is needed here, so the question should be “Am I saying it wrongly?”

  Mei Ling realises there's no-one in reception at HotDotCom……

  Mei Ling: Nora's gone to the hospital for her check-up today, Gary, so there's no one on reception. Can you cover all incoming calls, please?

  Gary: Okay, sure. (to himself, practising his pronunciation) Er…… Good morning, HotDotCom. Er…… Good morning, HotDotCom. How can I help?

  The phone rings, Gary answers……

  Gary: Good morning, HotDot Com. How can I help?…… Oh…… You hold on, ah? …… (to Jaya) Jaya, where's Jane?

  Jaya: She's gone to the Asia Hotel conference.

  Gary: Okay. (Into phone) Sorry, gone out.

  Jaya: Who was that, Gary?

  Gary: Dunno, lah.

  Jaya: You don't know? It's a good job Mei Ling didn't hear you.

  Gary: Eh?

  Jaya: It could have been someone important. Next time find out who it is, please.

  Gary: Okay.

  After a while, the phone rings again……

  Gary: Good morning, HotDotCom. How can I help? Who's that?…… Okay…… Okay……Gone out. You call back, ah.

  Gary hangs up……

  Gary: (To Jaya) I find out who it is - Mr R Singh. Do you think he's Jane's new boyfriend?

  Jaya: He most certainly is not. He's the reservations manager of one of our top Indian hotel chains! You can't speak to customers like that, Gary!

  Gary: (Protesting) But Mei Ling asked me to cover the phones!

  Narrator: Gary's first words are certainly polite and clear, but after that he sounds as if he's ordering the caller around:

  Replay……

  Gary: Good morning, HotDotCom. How can I help?…… Oh……You hold on, ah.

  Narrator: As for Mr Singh - Gary's tone and sharp language must make him feel as though we don't care about him:

  Replay……

  Gary: Who's that?……Okay…… Okay……Gone out. You call back, ah.

  Narrator: At HotDotCom we value all our customers, so everyone needs to use language that makes the caller feel important.

  Jaya: Perhaps we shouldn't put Gary on phone duty again until he's learned some basic telephone skills.

  Mei Ling: That's why I've set him a new goal. He has to sit alongside you or Nora whenever he can and learn a better way of handling customers on the line.

  Gary spends time listening to Jaya and Nora, observing their telephone skills……

  Jaya: Good morning, HotDotCom. How can I help? …… I'm afraid Jane is at a conference all day. This is Jaya, the Webmaster, can I be of any help at all?

  Nora: Good morning, HotDotCom. How can I help? ……May I ask who's calling? ……Ah - Good morning, Mr Singh, I'm afraid Mei Ling's on another line. Would you like to hold or shall I ask her to call you back?

  Mei Ling: Okay, Gary. You can take over now.

  Gary: Good morning, HotDotCom. How can I help? I'm afraid everyone's at lunch right now. This is Gary speaking. Can I take a message?

  Voice on phone: Yes Gary. Could you remind everyone to call in to HotDotCom tomorrow for another telephone lesson. The number is……

相关热词:英语 对话
栏目相关课程表
科目名称 主讲老师 课时 免费试听 优惠价 购买课程
英语零起点 郭俊霞 30课时 试听 150元/门 购买
综艺乐园 ------ 15课时 试听 100元/门 购买
边玩边学 ------ 10课时 试听 60元/门 购买
情景喜剧 ------ 15课时 试听 100元/门 购买
欢乐课堂 ------ 35课时 试听 150元/门 购买
趣味英语速成 钟 平 18课时 试听 179元/门 购买
剑桥少儿英语预备级 (Pre-Starters) ------ ------ 试听 200元/门 购买
剑桥少儿英语一级 (Starters) ------ ------ 试听 200元/门 购买
剑桥少儿英语二级 (Movers) ------ ------ 试听 200元/门 购买
剑桥少儿英语三级 (Flyers) ------ ------ 试听 200元/门 购买
初级英语口语 ------ 55课时 ------ 350元/门 购买
中级英语口语 ------ 83课时 ------ 350元/门 购买
高级英语口语 ------ 122课时 ------ 350元/门 购买
基础英语辅导课程
郭俊霞 北京语言大学毕业,国内某知名中学英语教研组长,教学标兵……详情>>
郭俊霞:零基础英语网上辅导名师
钟平 北大才俊,英语辅导专家,累计从事英语教学八年,机械化翻译公式发明人……详情>>
钟平:趣味英语速成网上辅导名师

  1、凡本网注明 “来源:外语教育网”的所有作品,版权均属外语教育网所有,未经本网授权不得转载、链接、转贴或以其他方式使用;已经本网授权的,应在授权范围内使用,且必须注明“来源:外语教育网”。违反上述声明者,本网将追究其法律责任。
  2、本网部分资料为网上搜集转载,均尽力标明作者和出处。对于本网刊载作品涉及版权等问题的,请作者与本网站联系,本网站核实确认后会尽快予以处理。本网转载之作品,并不意味着认同该作品的观点或真实性。如其他媒体、网站或个人转载使用,请与著作权人联系,并自负法律责任。
  3、联系方式
  编辑信箱:for68@chinaacc.com
  电话:010-82319999-2371