IVY： Excuse me. I need to refill this prescription.
KAREN： It says on the bottle here that you can have two refills.
IVY： Yes， I need to refill it today.
I'm sorry， Miss. According to our file， this prescription has already been refilled twice.
IVY： I was worried about that.
I couldn't remember if I had it refilled twice yet or not.
KAREN： Well， it looks like you have.
You will need to see your doctor to get a new prescription.
IVY： Listen. This is an emergency.
I tried to call my doctor， but he is out of town. So I can't see him in time.
I need this medicine. It is for skin condition. I've run out.
Can you just refill it once more？
KAREN： I'm sorry， Miss. We can't do it. We must follow the prescription.
And this prescription has run out.
IVY： But I need it. Please. Refill it for me just this once.
I can go to the doctor around ten days from now. Then I'll have another prescription.
KAREN： Miss， I understand your problem.
But it is against the law for us to sell certain medicines without a prescription.
It's the law. I can't do anything about it.
We never sell medicine unless we have a proper prescription. Never.
IVY： But I have a prescription. I just need more of it.
KAREN： A prescription must be valid. It cannot be an expired prescription.
I'm sorry， Miss. It's the law.
You will have to find another doctor who will prescribe this for you.
IVY： Oh， it will be so expensive！
I have a special medical plan， and I can only see one doctor.
It will cost me a lot of money to see another doctor.
KAREN： Miss， I just can't help you on this.
I'm a pharmacist， not a doctor. And there are other customers I need to help now.
I know it is frustrating when this happens.
But there is nothing I can do about it. I'm sorry.
IVY： This is ridiculous！ In Taiwan， it is much easier to get medicine when I need it.
KAREN： Maybe that's true. I don't know.
But I'm sure in Taiwan you have prescriptions too.