商务美语辅导热招
您的位置:外语教育网 > 商务英语 > 商务英语学习 > 商务口语 > 正文

打电话 Telephone Calls

2006-07-12 10:06   我要纠错 | 打印 | 收藏 | | |

  Brief Introduction

  电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题,如果能通过电话方式解决,那便是最快捷、最有效率的。

  Basic Expressions

  1. This is Dajiang Food Store. How may I help you?

  这里是大江食品店。请问我怎样能帮到你呢?

  2. Could you put me through to the toy department?

  请帮我接玩具部好吗?

  3. I'd like to order 3 cases of beer.

  我打算订购三箱啤酒。

  4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.

  我叫托尼·史密斯,住上海宾馆2107房间,我的电话号码是 6567-8900.

  5. Please make a remittance of 1,500 Yuan for the books you've ordered. The postage is included.

  您订的书请汇款一千五百元过来,邮资包括在内。

  6. Hold on a moment please.

  请稍等。

  7. I'll see if she is in.

  我去看看她有没有在。

  8. I am afraid she is out at the moment.

  对不起,她这会出去了。

  9. I'll be pleased to if I can.

  如果能的话,我很高兴。

  10. Extension 121, please.

  Sorry, the line is busy.

  请接121号分机。

  对不起,线路忙。

  11. Could I speak to Mr. Johnson, please?

  Sorry, there is no one by the name of Johnson here.

  我可以和约翰逊先生通话吗?

  对不起,这里没人叫约翰逊。

  12. Could you hold on a minute? I'll get him for you.

  Certainly. Thanks.

  稍等,我帮你去叫他。

  行,谢谢。

  13. Mr. Smith is tied up at the moment.

  OK. I'll call again later.

  史密斯先生现在脱不开身。

  好的,我回头再打电话过来。

  14. I am sorry I wasn't in when you called.

  That's all right.

  很抱歉你来电话时我不在。

  没关系。

  15. Operator, we were cut off. Could you reconnect me, please?

  Just a moment, please.

  接线员,电话断了。可以替我重新接通吗?

  请稍等片刻。

  16. Do you follow me?

  Yes, please go on.

  打电话

  听懂我的话了吗?

  听懂了,请接着谈。

  17. Have you got it?

  Sorry. Do you mind repeating?

  明白了吗?

  对不起,你介意再说一遍吗?

  Conversations

  Dialogue 1 (O=operator)

  O: International Trading Co. . Good morning.

  L: Good morning. May I speak to Mr. Smith, please?

  O: May I ask who's calling, please?

  L: This is Miss Li from the United Textiles.

  O: Just a minute, Miss Li.

  (Switches lines) Mr.Smith,

  Miss Li from United

  Textiles wants to speak to you.

  S: Put her through, please. Hello, Mr. Smith speaking.

  L: Good morning, Mr. Smith. I'm calling about the draft agreement you sent me……

  —— 这是国际贸易公司。早上好。

  —— 早上好。我想和史密斯先生 通话,可以吗?

  —— 请问您是哪位?

  —— 我是联合纺织品公司的 李小 姐。

  —— 请稍候,李小姐。(转线路)

  史密斯先生,联合纺织品公 司的李小姐想和你通电话。

  —— 请把电话接过来。你好,我 是史密斯先生。

  —— 早上好,史密斯先生。我打 电话是为了你寄给我的那份 协议草案……

  Dialogue 2

  A: Marketing Manager's Office. Can I help you?

  B: Mr. Smith, please.

  A: Sorry, he is out.

  B: What time do you expect him back then?

  A: Sorry, I am not sure. Can I take a message?

  B: No, thanks. I will call back later.

  A: That's fine. Please call again later.

  B: OK. Thank you. Goodbye.

  —— 这是营销经理办公室。请问 有什么事吗?

  —— 请史密斯先生接电话。

  —— 对不起,他出去了。

  —— 那你估计他什么时候回来?

  —— 对不起,我不清楚。你要留 个口信吗?

  —— 不用了,谢谢,我待会再打

  过来。

  —— 那好。请过会儿再打来吧。

  —— 好的。谢谢你。再见。

  Dialogue 3

  A: United Development Corp. May I help you?

  B: I'd like to speak to Mr. Smith, please.

  A: Who shall I say is calling, please?

  B: This is Miss Zhang from ABC Corp.

  A: I'm sorry, Miss Zhang, but Mr. Smith is not in at the moment.

  B: When will he come in, do you know?

  A: I suppose he won't be in until 11:00.

  B: May I leave a message?

  A: Certainly.

  B: Please ask him to give me a call as soon as he returns. He has my number.

  A: Very well, Miss Zhang, I'll do that.

  B: Thank you. Goodbye.

  —— 联合开发公司。您有什么事 吗?

  —— 我想和史密斯先生通电话。

  —— 可以告诉我您是哪位吗?

  —— 我是ABC公司的张小姐。

  —— 对不起,张小姐,史密斯先生 现在不在。

  —— 他什么时候来,你知道吗?

  —— 我估计他要到十一点才会来。

  —— 我可以留个口信吗?

  —— 当然可以。

  —— 他一回来就请他给我回个电话。 他有我的电话号码。

  —— 好的,张小姐。我会的。

  —— 谢谢。再见。

  打电话

  Dialogue 4

  A: Is Mr. Zhang there, please?

  B: Sorry. I can't hear you. Would you please speak a little louder?

  A: I said, is Mr. Zhang there?

  B: Mr. Smith, the line is bad. Don't hang up, please. I'll have the call transferred to another line.

  —— 请问张先生在吗?

  —— 对不起。我听不清楚。请说 大声一点好吗?

  —— 我是问,张先生在吗?

  —— 史密斯先生,电话线路不清 楚。请别挂,我把电话转到 另一条线路上去。

  Dialogue 5

  A: (on the phone) Hello? Smith here.

  B: Oh, Mr. Smith, my name is Melva Miller. You don't know me, but I'm a friend of Mike Black.

  A: Oh, yes?

  B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice.

  A: I'll be pleased to if I can. What can I do for you?

  B: Well, I'm looking for a place to live. Mike thought that as you're an estate agent you might know of something suitable.

  A: Yes, I think I can help you. Why don't you come round and see me? Do you know where my office is?

  B: Yes. I've got the address.

  A: Good. Where are you now?

  B: I'm at the post office.

  A: Oh, well, that's just a few minutes walk from my office. Come round and see me now.

  B: Thank you very much, Mr. Smith.

  A: Not at all.

  —— 您好,我是史密斯。

  —— 哦,史密斯先生,我是梅尔薇·米勒。您不认识我,但我是迈克· 布莱克的一个朋友。

  —— 哦,是吗?

  —— 当我告诉迈克我要来这里时,他给我您的名字,他还建议我给您打 个电话。我想知道您能否给我一些建议。

  —— 如果可以的话,我很乐意。我能为您做点什么?

  —— 哦,我在找一个住的地方。迈克想您是一位房地产商,可能知道 一些合适的信息。

  —— 是的,我想我能帮你。你为什么不过来找我呢?您知道 我的办公 室在哪里吗?

  —— 是的,我有地址。

  —— 太好了,你现在在哪里?

  —— 我在邮局。

  —— 哦,那里离我这里走路才几分钟。现在过来找我吧。

  —— 非常谢谢你,史密斯先生。

  —— 不客气。

  Dialogue 6

  A: Good morning. Marketing Department. Can I help you?

  B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven't arrived yet.

  A: Oh, I'm sorry, Sir. I'll check it immediately. Can I have your full name, address and phone number?

  B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.

  A: Thank you, Sir. I'll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.

  B: Oh, that's all right. I'll be waiting for your call. Bye-bye.

  A: Bye-bye and thank you for calling.

  —— 早上好,市场部,有什么可以帮忙的吗?

  —— 早上好,我是库巴特先生。我一个星期前订购了五桶纯净水,但是 还没有到货。

  —— 哦,对不起,先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗?

  —— 好,布鲁斯·库巴特,金陵路480号,5653-0198.

  —— 谢谢你,先生。我会检查一下我们运输部,将在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。

  —— 哦,没关系。我会等您的电话,再见。

  —— 再见,谢谢您打电话过来。

  Words and Expressions

  draft [ drB:ft ] 草稿

  agreement [ E5^ri:mEnt ] 协议,协定

  bother [ 5bCTE ] 麻烦,打扰

  hang up / hang on 挂断电话/不挂断电话

  step out 暂时离开

  hold the line (打电话时)不挂断

  extension [ iks5tenFEn ] (电话)分机

  tie up (工作等)把……缠住,使无法脱身

  cut off (指电话)通话被中断

  reconnect [ 7ri:kE5nekt ] 使重新接通

  follow [ 5fClEu ] 听懂,领会

  A Specimen Letter

  Dear Mr. / Ms.,

  Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.

  Please let us know if the time is convenient for you. If not, what time would you suggest?

  Yours faithfully,

  释文

  尊敬的先生/小姐,

  关于在那里开样品陈列室的事宜,我们的总经理约翰·格林想在你们当地时间六月三日下午两点整打电话给张先生。

  请告知这个时间对您是否方便。如不方便,请建议具体时间。

  Substitution Drills

  1 A: May I help you?

  B: I'd like to speak to Mr. Smith, please.

  May I please?

  Can I please?

  您好!

  请帮我接史密斯先生。

  2 A: May I ask who is calling, please?

  May I know who is this speaking?

  Who shall I say is calling, please?

  B: This is Mr. Fox from United Textiles.

  可以告诉我您是哪位吗?

  我是联合纺织品的福克斯先生。

  A: Mr. Smith, please.

  Is Mr. Smith in?

  Is Mr. Smith there?

  B1: This is Mr. Smith speaking.

  Smith speaking. (Speaking)

  Smith here. Is that Mr. Fox?

  B2: I'm sorry. Mr. Smith is not in at the moment.

  Sorry, he's just stepped out.

  Sorry, he's in the conference.

  B3: Just a moment, please.

  Hold the line, please.

  Hang on, please.

  史密斯先生在吗?

  史密斯先生在吗?

  史密斯先生在吗?

  我就是。

  我就是。

  我是,是福克斯先生吗?

  对不起, 史密斯先生现在不在这里。

  他刚出去。

  他在开会。

  请稍等。

  请稍等。

  请稍等。

  4 A: Mr. Smith, Mr. Li from United Textiles wants to speak to you.

  phone call for you.

  you're wanted on the phone.

  B: Put him through, please. Thank you.

  史密斯先生,联合纺织品的李先生要和您通话。

  有您的电话。

  有电话找您。

  请接过来,谢谢。

  5 A: When will he come in, do you know?

  What time do you expect him back?

  Will he be back soon?

  B: I suppose he won't be in until 11:00.

  I don't expect him to be available until 2:30.

  I'm sorry. I've no idea.

  你知道他什么时候来吗?

  你预计他什么时候回来?

  他会很快回来吗?

  我想他十一点前不会回来。

  我想他得到二点半才能回来。

  对不起,我不知道。

  6 A: May I leave a message?

  Could you give him a message?

  Could you tell him Mr. Zhang called?

  B: Certainly.

  Sure.

  我可以留个口信吗?

  您能传个口信给他吗?

  您能告诉他张先生给他打过电话吗?

  当然。

  7 A: Would you like to leave a message?

  May I take a message?

  Shall I ask him to call you when he returns?

  B: Don't bother. I'll call back later.

  Yes. Please tell him to call Mr. Zhang at 231-4567.

  Yes, please. My number is 231-4567.

  您可以留个口信吗?

  您可以留个口信吗?

  他回来时我要他给您打个电话吗?

  不必麻烦了。我等会再打过来。

  好的,请叫他打231-4567给张先生。

  好的,我的电话号码是231-4567.

  8 I can't hear you. Would you please speak a little louder?

  The line is bad. Would you please say that again?

  Sorry. Something is wrong with the phone. It's not clear. Please repeat that.

  我听不到你说话。您的声音能不能大一点?

  线路很差。请再说一遍。

  对不起,电话有点问题,不够清晰。

  请重复一下。

  9 This is Dajiang Food Store. May I help you?

  Fuda Company.

  the tailoring department.

  这里是 大江食品店。请问你需要什么?

  富达公司。

  剪裁部。

  10 Could you put me through to the Toy Department?

  the information desk

  the manager's office

  the fast food restaurant

  您能帮我接通 玩具部吗?

  问询处吗

  经理办公室吗

  快餐馆吗

  11 I'd like to order 3 cases of Carlsberg Beer.

  a birthday cake

  100 boxes of moon cakes

  a bouquet of flowers

  我想订购 三箱嘉仕伯啤酒。

  一个生日蛋糕

  一百箱月饼

  一束花

  上一篇:  建立业务关系Establishing Business Relations

  下一篇:  询盘 Inquiry

相关资讯:
网站导航:
 四六级 指南 动态 经验 试题 资料  托福 指南 动态 经验 留学 备考
 雅思 指南 动态 机经 经验 辅导  公共英语 指南 动态 备考 试题 辅导
 日语 就业 辅导 留学 考试 报考  法语 资料 文化 考试 留学 辅导
 韩语 入门 口语 阅读 留学 文化  西语 辅导 资料 考试 留学 风采
初级商务美语
150元/门
明星外教录课,全面提升水平
课时数:15课时
中级商务美语
150元/门
明星外教录课,全面提升水平
课时数:15课时
高级商务美语
150元/门
明星外教录课,全面提升水平
课时数:15课时
学员 poknm:
由于公司开展了国际业务,必须学习商务英语,平时上班又忙,就报了外语教育网的商务英语课程。没想到这不仅提高了我的英语水平,而且让我了解了很多西方文化和礼节。现在合作项目已谈妥,感谢网校及老师的帮助!
学员 anlifenxi1:
最喜欢商务英语里面那些案例分析,很有代表性的人物,句子也很实用,短小精干。多多练习,慢慢就脱口而出变自己的了。我希望能进一步提高自己听说的能力,感谢外语教育网的各位编辑们,辛苦了,也祝福各位同学,大家继续加油~~~
学员 chongxuewaiyu:
重学英语主要是工作的关系,经朋友介绍来到外语教育网。学过职称英语,之后又报名了商务英语。感谢小编们每天更新的信息。希望外语教育网越办越兴旺,办出时代的主旋律,办出新时期的精彩来!
学员 hnigni:
我是法律专业的本科生,因为工作的需要,必须得会法律英语,可之前在学校的时候没好好学过啊。正头疼,同事推荐了外语教育网,于是我就报了名,开始学习。在学习过程中,发现沙老师的课真的很不错,她不但英语口语发音标准,而且她授课的内容通俗易懂,很方便我们接受和学习。另外,外语教育网的教学模式很适合我这种已经参加了工作的人,可以让我兼顾工作和学习,也很不错。特此,到网上来赞一下沙老师!沙老师,谢谢您!也谢谢网校的良好服务!在外语教育网学习,真值!
学员 clouds:
一个偶然的机会知道了外语教育网,听了一段时间的课程,感觉很不错,老师的讲解的内容生动,丰富,深入浅出,容易理解,很多内容都是考试的重点。在这里,我逐渐找到了英语学习的窍门。
版权声明
   1、凡本网注明 “来源:外语教育网”的所有作品,版权均属外语教育网所有,未经本网授权不得转载、链接、转贴或以其他方式使用;已经本网授权的,应在授权范围内使用,且必须注明“来源:外语教育网”。违反上述声明者,本网将追究其法律责任。
  2、本网部分资料为网上搜集转载,均尽力标明作者和出处。对于本网刊载作品涉及版权等问题的,请作者与本网站联系,本网站核实确认后会尽快予以处理。
  本网转载之作品,并不意味着认同该作品的观点或真实性。如其他媒体、网站或个人转载使用,请与著作权人联系,并自负法律责任。
  3、本网站欢迎积极投稿
  4、联系方式:
编辑信箱:for68@chinaacc.com
电话:010-82319999-2371