In this part you will first heat Rose talking to Mr Lefere， who has an appointment with Mr Ballito，the Director， at quarter past ten. Rose checks that Mr Ballito is expecting Mr Lefere and then directs Mr Lefere to Mr Ballito's office. MR LEFERE： Good morning.
ROSE： Good morning. Can I help you？
MR LEFERE： Er， yes. I have an appointment with Mr Ballito at quarter past ten.
ROSE： May I have your name please？
MR LEFERE： Paul Lefere … from the International Hotel Group.
ROSE： Thank you. Please take a seat， Mr Lefere，and I'll phone Mr Ballito's office.
OPAL： Mr Ballito's office.
ROSE： Hello， Opal. This is Reception.Mr Lefere is here for his 10：15 appointment.
OPAL： Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE： Thanks. （REPLACES PHONE）MR Lefere， would you please go up to Room 9 on the first floor.Mr Ballito's expecting you.
MR LEFERE： Room 9 on the first floor.
ROSE： That's right. The stairs are on the left.
MR LEFERE： Thank you.
☆the Sales Manager 销售部经理
☆the Gulf Trading 海湾贸易公司
☆to fetch 接（人）
☆at the moment 现在
☆to be free about half past twelve 在12点半左右有空
☆first floor 二楼（英），一楼（美）
☆to expect 等待，期待
☆office furniture 办公家具
☆to deal with 办理，处理
☆to cancel 取消